PetTrack Play Ball
PetTrack Play Ball
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PetTrack Play Ball
Frequently Asked Questions
Frequently Asked Questions
PetTrack works through Apple's Find My network or Android's Find Hub network, the same global network already built into the phone in your pocket. When your pet's PetTrack is near any Apple or Android device, its location updates automatically.
How Long Does the Battery Last?
Up to 365 days of standby time depending on how often you check in. When it runs low you simply swap the battery. No charging, no cables, no docks.
Do I Have to Pay a Monthly Fee?
No. Never. Most pet GPS trackers charge between $10 and $30 every month just to unlock live tracking. That is $120 to $360 a year, forever, to locate an animal you already own. With PetTrack you pay once and that is it.
Will It Work Anywhere?
Yes. PetTrack works across 200+ countries through Apple's Find My and Android's Find Hub networks.
How Easy Is It to Set Up?
Under 60 seconds. Drop the tracker into the silicone case, seal the cover over it, thread it onto the collar your pet already wears, then pair it to your phone.
Is It Waterproof?
Yes. PetTrack is IP67 water resistant and sealed inside the silicone case, so it handles rain, mud, puddles and lake swims.
Will It Fit My Pet's Collar?
Yes. The collar passes straight through the slots on the case and sits flush. It works on the collar your pet already wears, on dogs, cats and small breeds included. No special collar to buy.
What If I'm Not Satisfied?
We offer a 60 day risk free guarantee. If you are not completely happy, contact our support team and we will give you a full refund.
What's Included?
What's Included?
- PetTrack GPS Tracker
- Rugged Silicone Collar Case
- Replaceable Battery
- Setup Instructions
Specifications
Specifications
PetTrack GPS Tracker
- Dimensions: 36mm x 46mm x 8mm
- Weight: 8g
- Battery Type: Replaceable button cell
- Standby Time: Up to 365 days
- Operating Voltage: DC 3V
- Wireless Protocol: BLE 5.1
- Compatibility: Apple iOS (via Find My) OR Android (via Find Hub)
- Buzzer: Built in, ≥75dB at 10cm
- Water Resistance: IP67
- Coverage: 200+ countries
Silicone Collar Case
- Material: Flexible shock absorbing silicone
- Fit: Threads onto standard collars up to 25mm wide
- Closure: Sealed rubber cover, tracker cannot fall out
- Profile: Sits flush against the collar
- Weight: Lightweight, suitable for cats and small breeds
- Finish: Matte ink black
- Water Resistance: Fully sealed, rain, mud and swim ready
Shipping and Returns
Shipping and Returns
All PetTrack orders are processed within 24 hours. You'll receive tracking details the moment your order ships. Delivery typically takes 4 to 7 business days.
If PetTrack doesn't meet your expectations, just contact our support team within 60 days of delivery. We'll guide you through a simple return process and come to a resolution.
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I bought one for my Collie, my Sisters cavoodle and her cat and works perfectly. Absolute GAME CHANGER
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My dog was nearly gone for good but I opened my PetTrack and found him in minutes. Honestly, this little device paid for itself instantly.
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I bought PetTrack after my old tracker wanted $15 a month. Now I pay nothing and still know where she is. It is a small price to pay for total piece of mind.
The Sad but Ugly Truth
How It Works
Clip It On
The sealed case threads onto their existing collar. No dangling, no falling off.
Pair In Seconds
Connects to the location network already built into your phone. Nothing to download.
Always Know
Open your phone, see their dot. Updated in seconds, anywhere phones are nearby.
Isn't this just an AirTag?
We get it. Here's why pet owners are switching to PetTrack.
Apple AirTag
- Designed for wallets, keys, and bags — not living, moving animals
- Smooth plastic shell with no mounting system — you need a $15 third-party holder that dangles and snags
- Not waterproof sealed — water resistant at best, one lake swim and it's done
- No collar integration — dangles from a keyring clip that catches on fences, bushes, and crates
- Plays a loud chirping sound when located — startles anxious and noise-sensitive dogs
- Same price as PetTrack but you still need to buy a holder separately
PetTrack
- Engineered specifically for pets
- IP67 waterproof — submerge it, swim with it, leave it in the rain
- Threads onto any collar — locked in, can't fall off
- Completely silent tracking — no speaker, no buzzing, no startling your pet
- Same trusted Find My and Find Hub network — identical location technology
- Case and mount included — ready out of the box
Why are you renting your pet's safety?
Built For Pets, Not Phones.
IP67 Waterproof
Swims, storms, mud.
Sealed Chew-Resistant Case
Threads onto any collar, can't dangle or fall off.
Won't Come Off
Even when they do.
12-Month Battery
Replaceable, no nightly charging.
Lighter Than A Name Tag
Just 8 grams.
Works With Your Phone
iPhone or Android, no extra app.
Customer Reviews
Gate got left open. Didn't matter.
Tradesperson left our side gate wide open. Got the notification, opened my phone, saw exactly where she was. Had her back in four minutes.
No subscription sold me
I looked at Tractive and Fi and they both want money every single month forever. This was one payment. Done. Works exactly the same.
Rescued a runner
Our rescue bolts. It's what he does. Three escapes in two months. Now we just check the phone and go get him. Stress levels completely different in this house.
Bought two more
Got one for the dog, came back and bought one for the other dog and the cat. Set up took maybe five minutes total for all three.
This thing is tiny
Genuinely thought it would be some big clunky thing on her collar. You can barely see it. She's a cavoodle and doesn't even notice it's there.
4th of July never scared me this year
Every year I dread fireworks. She panics and she's fast. This year I actually relaxed because I knew even if she bolted I'd find her in seconds.
Better than a microchip
I thought her chip was enough. Then my vet told me it only works if someone finds her and scans it. It doesn't tell me anything. This actually shows me where she is.
Gift for my mum
Her dog is her entire world. She was terrified of losing him. Gave her this for her birthday and she teared up. Best gift I've ever given.
Frequently Asked Questions
Never wonder again. Just look at your phone.
Live location. No subscription — ever.
Track My Pet →Free shipping · 60-day guarantee · iPhone and Android
